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BlueCHP will assess each repair reported to us and assign an appropriate timeframe, as follows:

Urgent responsive work - Maintenance which requires immediate attention because there is a threat to the tenants’ health or safety or risk of serious property damage will be attended to within 4 hours.  Where work cannot be completed within 4 hours and the area can only be made safe, the contractor will return to site to ensure completion within 24 hours from the time the work order was issued.

Rapid schedule maintenance - Maintenance which will lead to an increase in cost or further damage or to an inexcusable inconvenience to the tenant will be responded to within 5 working days of being reported by the tenant to BlueCHP.

Schedule maintenance - Non-urgent or critical maintenance will be responded to within 28 days of being reported by the tenant to BlueCHP.

Legislative cyclical maintenance - Maintenance required under legislation will be attended to within the require timeframe as applicable under the relevant legislation. 

What if the repair is outstanding

If you have requested a repair and it hasn’t been attended to, please give us a call back on 02 4621 8699 and let us know.  We will follow this up for you and call you back with an update. Alternatively, you can choose to lodge a complaint. Read more >