Renting and repairs

BlueCHP provides tenancies for Social and Affordable Housing working in line with the Housing NSW Community Housing Rent Policy and the National Rental Affordability Scheme Regulations when assessing household incomes and setting rent.

BlueCHP is committed to ensuring we provide housing of a high standard.  We only develop properties we ourselves would be happy to live in. It is important to us that each property is maintained to a high standard. This will ensure your ongoing comfort while living in the property.

BlueCHP will repair or replace any part of the property you are renting if it is required, and we will cover all costs as long as you did not cause the damage yourself.

Where a repair is required you can contact us anytime by complete a repair or maintenance form  or phone 02 4621 8699.

If you call us after hours, your repair will only be attended to immediately if it is assessed as being urgent.  If it is not urgent we will arrange your repair the next day and a contractor will call you to make a time to complete the repair.

If a repair is required due to normal everyday use, BlueCHP will arrange the repair and cover the cost. However, if you have damaged something BlueCHP can still arrange the repair, but will enter into an agreement with you so that you can pay off the cost of the repair.

It is important to report all repairs as they are required. This will ensure your home remains comfortable. Unreported repairs can result in further damage to a property.

Repair timeframes

BlueCHP will assess each repair reported to us and assign an appropriate timeframe, as follows:

  • Urgent responsive work
    Maintenance which requires immediate attention because there is a threat to the tenants’ health or safety or risk of serious property damage will be attended to within 4 hours.  Where work cannot be completed within 4 hours and the area can only be made safe, the contractor will return to the site to ensure completion within 24 hours from the time the work order was issued.
  • Rapid schedule maintenance
    Maintenance which will lead to an increase in cost or further damage or to an inexcusable inconvenience to the tenant will be responded to within 5 working days of being reported by the tenant to BlueCHP.
  • Schedule maintenance
    Non-urgent or critical maintenance will be responded to within 28 days of being reported by the tenant to BlueCHP.
  • Legislative cyclical maintenance
    Maintenance required under the legislation will be attended to within the required timeframe as applicable under the relevant legislation.

What if the repair is outstanding

If you have requested a repair and it hasn’t been attended to, please give us a call back on 4621 8699 and let us know.  We will follow this up for you and call you back with an update.

Alternatively, you can choose to lodge a complaint. Click here to download a complaints form. Find out more information about BlueCHPs policy in relation to the management of complaints.

Modifications

It is important to note that repairs are only available on things which were in the property when you rented it from us. If you are requesting for something additional to be supplied, for example, air conditioning, this will be at your cost. You will also be responsible for any repairs or maintenance required on anything added to the property.

If you wish to add something to a property you are renting from BlueCHP, you must complete a modification request form.

BlueCHP will respond to you in writing to let you know if your request has been approved. You must not alter a property unless you have the approval to do so.

Additional useful contact numbers

It is important to remember that BlueCHP doesn’t supply your gas, electricity, water, telephone or internet. If you are having a problem with any of these you will need to contact your supplier.  Some useful contacts are as follows:

Sydney Water 132 090
Energy Australia – emergencies 131 388
Energy Australia – repairs 132 604
AGL – Gas leaks 131 909