Complaints and Appeals Policy
BlueCHP is committed to ensuring that any person or organisation using services provided by BlueCHP or affected by its operations has the right to lodge a complaint. BlueCHP is committed to providing fair and just reviews of complaints and that they are addressed promptly and appropriately.
A complaint may be made in person, by email, letter or telephone and in most cases, a Complaints & Appeals Form will need to be completed.
Privacy is important because the people we deal with at BlueCHP expect us to handle their personal information properly and we have a legal obligation to do so.
This policy sets out how BlueCHP Limited (“BlueCHP”) collects, uses, discloses and manages your personal information and how BlueCHP complies with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (“APP”). Any personal information outside Australia will be treated in accordance with the applicable law.
BlueCHP Limited ACN 128 582 383 (“BlueCHP”) (the “Company”) is committed to high standards of behaviour and conduct in its business activities and encourages the reporting of behaviour which fails to meet this standard. This policy has been adopted to provide a safe and confidential environment where such concerns can be raised by whistleblowers without fear of reprisal or detrimental treatment.